In the case that your purchased items arrived to you in damaged condition, we offer certain solutions depending on the condition of the products. Please note that you will need to send us photograph proof that the items arrived damaged in the mail within 72 hours of delivery. If you send us photograph proof after 72 hours, we - nor the courier company - can be held liable and no refund/recompensing will be issued.

In the instance that your jewelry arrived with a piece or pieces missing but the links/jump rings and missing pieces are in the package, it means that the courier company did not handle the package with care and either dropped it or mishandled it. In circumstances like this, although the courier company is responsible for the damage incurred to the product, we will do our best to help you. Most often when pieces have come off but are still in the package, along with the jump rings/links, we will instruct you on how to repair it. This solution would not only be the quickest and most effective, it will mean that you will not need worry about shipping the product back to us so that we can send you a replacement. To show you how to fix the problem (and it is usually a very easy fix), please visit our Youtube channel here. We will also fill out a Damages Claim form on your behalf and recompense you whatever (if any) funds are returned to us by the courier company.

If the items arrived to you fully damaged and irreparable, we will recompense you the order either fully.

If the product arrived damaged to you in the mail and it was due to our own error (and not that of the courier's), we will either reimburse you or ship you a replacement order. These resolutions may differ for in-store and local purchases.