FAQs

 We've answered your most asked questions below. Should you require further assistance or clarification, please email us at info@rjsco.ca.

Shipping policy

We ship worldwide from our Toronto based showroom.

From the date your order is placed, we require up to 3 business days to process, quality check, pack and ship your order. Once your order has been prepared for pickup by the courier, you will receive your tracking number via e-mail.

If you have placed an order on our website and it is urgent, please email us immediately before or immediately after placing your order to alert us of the urgency of your order at info@rjsco.ca.

International orders are shipped with FedEx or DHL. Domestic Canadian orders are shipped with either Canada Post, FedEx or UPS.

To the United States, shipping time (not processing time) takes 1-3 business days.

Everywhere else in the world, shipping time (not processing time) takes 3-7 business days.

Delays caused by the shipping courier are not in our control. Once your order has been handed over to the courier, RJS&Company Ltd. releases itself from liability of the package. Should your package be delayed, you will need to contact the courier your package was shipped with.

Shipping costs will vary based upon the weight, value and time sensitivity of your package. Shipping prices are also determined by the courier, and not by RJS&Company Ltd. Our company does not profit off of shipping costs.

Shipping will be calculated by our website once you enter in your full mailing address at checkout.

We offer free shipping on all orders over $250 CAD.

Most definitely! We're happy to offer a free in-store pickup service. After you select that option at checkout, you will need to schedule your pickup appointment with us here. Once we receive your order, we will pack it and put it into our Holds bin for whenever you schedule your appointment to come by.

You will not receive a shipping confirmation because your order will not be shipped out unless you choose to change your retrieval method. Once you receive your Order Confirmation, you may go ahead and book your pickup time on our website directly.

We do not accept refunds or exchanges (please see our Refund Policy). In special circumstances, we will offer to cover any shipping charges you incur when shipping your purchase back to us if we were responsible for any damage. In circumstances where RJS&Company Ltd was not responsible for damage incurred to your purchase (for example, if you already wore it), shipping charges you incur to ship that product back to us will not be covered.

In rare circumstances when shipping couriers lose your package, we can offer to help the best we can. Unfortunately, once the package has been handed over to the courier company, it is no longer in our control what happens to it. We cannot oversee the package and beyond all the precautionary measures we take to ensure that couriers handle the package with care, once it has been lost or damaged, we cannot be held liable to refund you your money. In the occasion your package did not arrive in time, you must first call the courier and provide them with the tracking number we gave you. It will be your responsibility to communicate with the courier company to reach a resolution with them. They will ask you to contact us as well; in that case, send us an email with your tracking number and brief report of your communications with the courier company. We will then do our very best to help you locate that package. If the package cannot be found or has been lost infinitely, we will file a claims form with the courier to try to get you your money back. RJS&Company will not be able to refund you your money directly. If the package was urgent, we can ship you the same items again if we have them in stock, but you will have to pay shipping charges on that package. Again, we will try our best to reclaim that money from the courier for you.

If you've input your address incorrectly, usually we are able to catch the mistake. This is especially the case if we are sending through FedEx and DHL as they verify addresses through their GPS systems. However, sometimes an apartment number is missing and the house number has been input incorrectly by the customer. Unfortunately, if we are not informed the address was incorrect and we shipped the package, we are not able to recompense the parcel to you. You will have to repurchase the items and repay for shipping costs in order for us to send you a new parcel. That being said, we always put a return address on our parcels and if we receive the parcel back from the incorrect recipient, you will need only to repay shipping costs so that we can send it to you at the correct address.

Please rest assured that we are not charging you any additional fees other than the shipping rate you paid us directly. In fact, we unfortunately have no control over what - if any - customs fees you are charged once the parcel has been delivered to you. This charge is made to you by your country of residence's government and customs control, not by RJS&Co. Every country charges its citizens certain duties and taxes on items imported into the country. How those charges are determined, we are not privy to. To find out more about why you are being charged customs, please consult the customs and duties + taxes page of your government's website.

Returns and exchanges

Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.

Use this text to answer questions in as much detail as possible for your customers.